Tag Archives: Multilingual

Check out these leading outsource Multilingual call centers and contact centers. Please let them know you found them at FindACallCenter.com.

Ameridial, Inc

Ameridial Healthcare Solutions4535 Strausser St NW
North Canton, OH 44720, USA
www.ameridial.com

Contact: Craig J. Vretas, senior director of healthcare services, at 866-775-4755 or cvretas@ameridial.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Benefit inquiries, eligibility, open-enrollment support, claims processing and adjudication, customer service, and sales support

Ameridial provides call center and outsourcing solutions via inbound-outbound call center services. Their healthcare call center specializations include benefit explanation, claims processing, customer-member service support, pharmaceutical and related research, provider locator services, and sales. Headquartered in North Canton, Ohio, they employ 850 customer service professionals.

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Etech Global Services

1903 Berry Dr
Nacogdoches, TX, USA
www.etechgs.com

Contact: Jim Iyoob, executive vice president, at 936-371-2640 or jim.iyoob@etechgs.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Telecommunications, retail, education, utility, cable

Etech Global Services is a leading provider of customer engagement solutions, committed to continuous improvement, next-generation technology, and empowering people. Etech’s proprietary tools, Etech Monitoring Solutions (EMS) and QEval, are exclusively designed for organizations to improve customer experiences, which identifies and helps in deriving actions to enhance Quality Assurance programs.

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Specialty Answering Service

Specialty Answering Service800 N Henderson Rd Ste 200
King of Prussia, PA 19406, USA
www.specialtyansweringservice.net

Contact: Nicolas D’Alleva, business owner, at 888-532-4794 or ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Specialty is a global provider of telephone answering services, including order processing and appointment-setting services, inbound and outbound telemarketing, survey response, and outsourced customer service.

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Call 4 Health

Call 4 Health2855 S Congress Ave, Delray Beach, FL  33445, USA
www.call4health.com

Contact: Bryan Weinstein, VP business development, at 561-994-3334 x1550 or bweinstein@call4health.com
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Post discharge follow-up, transitional care, remote hospital switchboard, seminar and event registration

Call 4 Health offers call center services exclusively to the medical and healthcare industry nationwide. They provide professional and accurate virtual call center services and physician answering service for medical practices and hospitals. In addition to their hospital call center services, they also specialize in nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification twenty-four hours a day, seven days a week.

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Advantage Answering Plus

3421 Empresa Ste C
San Luis Obispo, CA  93420, USA
www.advantage-plus.com

Contact: 800-549-8282 or hello@advantage-plus.com
Services: Inbound
Multilingual: English, Spanish

Advantage Answering Plus provides live receptionist services and after-hours telephone answering services from its headquarters in San Luis Obispo. Serving the entire United States for over twenty years, their team of friendly and professional receptionists transforms business calls into positive and meaningful experiences. They pride themselves in going beyond a call center to create an environment where their virtual receptionists thrive to better their client’s business.

 

Synergy Solutions Inc

20235 N Cave Creek Rd #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com

Contact: Lori Fentem at 602-296-1601 or llfentem@callsynergy.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Retail, E-Commerce, Healthcare, Financial services, Multi-Family Housing, Home Services, Automotive, Technology, Publishing, Legal

Synergy Solutions is SRO accredited and provides a full suite of  customer interaction solutions delivered from a network of  contact centers all in the United States.

Golden Gate BPO Solutions, LLC

2625 Weston Rd
Weston, FL 33331, USA
www.goldengatebpo.com

Contact: Tracy Thompson, managing director, at 954-300-2502 x704 or tthompson@goldengatebpo.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, French, Portuguese
Vertical Markets: Telecommunications, media, banking and financial services, healthcare, consumer products and electronics

Golden Gate BPO is headquartered in Weston, Florida, with contact center locations in the United States, Philippines, Dominican Republic, Belize, Mexico, India, Sri Lanka, United Kingdom, and Ireland. Golden Gate BPO also provides various consulting services spanning business and operational improvement and restructurings, financial analysis and planning, technology procurement and implementation, and sales, marketing, and brand enhancement.

Solix, Inc

30 Lanidex Plaza W
Parsippany, NJ  07054, USA
www.solixinc.com

Contact: James McCarthy, vice president of sales, at 800-200-0818 or james.mccarthy@solixinc.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, Chinese, French, Korean
Vertical Markets: telecommunications, government, utilities, healthcare, disaster relief

Solix Connect is a US-based contact center provider that offers live agent or IVR communications, customer engagement solutions, marketing intelligence and performance reporting.

Personalized Communications

205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com

Contact: Kim Lauer, director of sales, at 800-232-3321 or inquiry@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder, Physician Referral

Award-winning 24/7 full-service HIPAA-compliant inbound and outbound call center staffing bilingual (English and Spanish) and Web-connected agents

TMP Direct

600 International Blvd.
Mt. Olive, NJ, 07828, USA
www.tmpwdirect.com

Contact: Ken Gary, senior vice president, at 877-477-7845 or ken.gary@tmpwdirect.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, French
Vertical Markets: Consumer Products, Health and Beauty, E-Commerce, Home Building/Improvement Products, Technology

Providing optimum customer experience services for nearly 30 years. Inbound, outbound, e-commerce support and fulfillment services for leading national brands.

Callzilla

3100 SW 145th Ave Ste 410
Miramar, FL 33027, USA
www.callzilla.net

Contact: Neal Topf, president, at 855-255-9552 or 786-664-9700 or info@callzilla.net
Services: Inbound, Outbound, Email, Text Chat
Language: Spanish
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Spanish and Hispanic specialists, allowing for effective communication with Spanish-speaking patients and customers.

Telus International Europe

European Trade Center – Building B
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
telusinternational-europe.com

Contact: Xavier Marcenac, executive director, at 00359-898-952800 or
xavier.marcenac@telusinternational.com
Services: Inbound, Outbound, Email
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, travel, leisure, software, telecommunications

1700 seats in Eastern Europe (Bulgaria and Romania) from four sites; multilingual customer care (30 languages), technical support, social media support, risk management services.