Category Archives: Healthcare

Check out these leading outsource healthcare call centers and contact centers. Please let them know you found them at FindAHealthcareCallCenter.com.

MAP Communications Inc

MAP Communications840 Greenbrier Circle
Chesapeake, VA 23320, USA
www.mapcommunications.com

Contact: Karen Oluwabusola, SVP, at 800-955-9888 or kareno@mapcommunications.com
Services: Inbound, Outbound
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Physician Referral, Appointment-Setting and Reminder

MAP Communications is a telephone answering service for hospitals, doctors, and physicians.

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TeamHealth Medical Call Center

TeamHealth1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com

Contact: Karen Brown, RN, at 865-985-7304 or karen_brown@teamhealth.com; Jeanne Griffin at 865-985-7303 or jeanne_griffin@teamhealth.com
Healthcare Services: Telephone Triage
Other Healthcare Services: Nurse telephone triage, nurse advice line, pediatric nurse triage, pediatric asthma line, post-discharge calling, health information, patient follow-up, clinical and non-clinical surveys, Web-based services, physician referral, and class scheduling

TeamHealth Medical Call Center (THMCC) provides post-discharge calls, 24/7/365 nurse triage, health information, physician referral, and class scheduling services for hospitals, physician practices, and health plans nationwide. Accredited by URAC as a health call center, THMCC partners with clients to provide comprehensive medical call center services and the assurance of a quality caller experience. Join them on social media: THMCC on Facebook, THMCC on LinkedIn, and TeamHealth on YouTube.

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Ambs Call Center

Ambs Call Center338 W Franklin St
Jackson, MI 49201, USA
www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-968-1181 or sales@ambscallcenter.com
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Health surveys, post-discharge calls, transfer center service

Ambs Call Center is a 24/7 medically based call center that offers turnkey solutions for medical practices and health systems. Their medical call center and nurse triage service offer a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient preregistration. Call for a live demonstration.

Quality Contact Solutions, Inc.

808 4th Street
Aurora, NE 68818, USA
www.qualitycontactsolutions.com
Contact: Angela Garfinkel, Owner, at 866-963-2889.
Services: Inbound, Outbound, Email, Text Chat
Vertical Markets: Healthcare, Education, Radio, Energy, Publications
Quality Contact Solutions provides outsourced telemarketing and call center solutions that achieve sales results. They specialize in business to business telemarketing sales.

Ameridial, Inc

Ameridial Healthcare Solutions4535 Strausser St NW
North Canton, OH 44720, USA
www.ameridial.com

Contact: Craig J. Vretas, senior director of healthcare services, at 866-775-4755 or cvretas@ameridial.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Benefit inquiries, eligibility, open-enrollment support, claims processing and adjudication, customer service, and sales support

Ameridial provides call center and outsourcing solutions via inbound-outbound call center services. Their healthcare call center specializations include benefit explanation, claims processing, customer-member service support, pharmaceutical and related research, provider locator services, and sales. Headquartered in North Canton, Ohio, they employ 850 customer service professionals.

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SironaHealth

SironaHealth500 Southborough Dr
South Portland, ME 04106, USA
www.sironahealth.com

Contact: Rebecca Nealis-Albee, vice president of customer relations, at 888-674-7662 or sales-info@sironahealth.com
Healthcare Services: Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Pre-admission planning, post-discharge follow-up, custom survey and outreach, health-risk assessments, outbound enrollment, health and pharma research recruitment, and event registration

SironaHealth ensures patients receive all necessary care as they move between healthcare practitioners and settings. Their fully integrated health call center, website, and mobile solutions allow clients to manage patient care transitions across their system – earning engaged, healthy, and loyal patients in return.

TriageLogic

TriageLogic3733 University Blvd W Ste 212
Jacksonville, FL 32217, USA
www.triagelogic.com/nurse-triage

Contact: Amy Smith, sales representative, at 855-734-4463 or info@triagelogic.com
Vertical Markets: Healthcare
Healthcare Services: Telephone Triage

TriageLogic provides triage services customized for each client’s needs, integrating them with any electronic medical records system. TriageLogic offers services to everyone from large institutions to small practices.

Answer United

Answer United2015 W Crosstown Pkwy
Kalamazoo, MI 49008, USA
www.answerunited.com

Contact: Scott Gignac, president, at 800-937-5900 or sales@answerunited.com
Services: Inbound, Email, Text, Chat
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Answer United has been a leader in the telephone answering and call center industry for over forty years. They provide old-fashioned service through modern technology.

Specialty Answering Service

Specialty Answering Service800 N Henderson Rd Ste 200
King of Prussia, PA 19406, USA
www.specialtyansweringservice.net

Contact: Nicolas D’Alleva, business owner, at 888-532-4794 or ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Specialty is a global provider of telephone answering services, including order processing and appointment-setting services, inbound and outbound telemarketing, survey response, and outsourced customer service.

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Call 4 Health

Call 4 Health2855 S Congress Ave, Delray Beach, FL  33445, USA
www.call4health.com

Contact: Bryan Weinstein, VP business development, at 561-994-3334 x1550 or bweinstein@call4health.com
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Post discharge follow-up, transitional care, remote hospital switchboard, seminar and event registration

Call 4 Health offers call center services exclusively to the medical and healthcare industry nationwide. They provide professional and accurate virtual call center services and physician answering service for medical practices and hospitals. In addition to their hospital call center services, they also specialize in nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification twenty-four hours a day, seven days a week.

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24×7 Doctors Answering Service

5206 Markel Rd #500
Richmond, VA 23230
24x7doctorsansweringservice.com

Contact: Dan Pine, sales manager, at 804-643-1005 or info@24x7doctorsansweringservice.com
Healthcare Services: Medical Answering Service, Telephone Triage, Physician Referral, and Appointment Setting and Reminder

Live medical answering service for doctors, physicians, and hospitals, twenty-four hour customer service, and remote receptionist services

Personalized Communications

205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com

Contact: Kim Lauer, director of sales, at 800-232-3321 or inquiry@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder, Physician Referral

Award-winning 24/7 full-service HIPAA-compliant inbound and outbound call center staffing bilingual (English and Spanish) and Web-connected agents

All Call Technologies

PO Box 2288
Eagle, ID 83616, USA
www.allcalltechnologies.com/medical-office

Contact: Greg, owner, at 877-659-4999 or info@allcalltechnologies.com
Other Healthcare Services: Virtual receptionist, automated answering, voicemail service

All Call Technologies customized automated answering services provide call routing and voicemail to email service to small medical offices. The service works with existing equipment and dial tone provider. Urgent call-forwarding to the on-call physician without the patient redialing. HIPAA compliant voicemail to email with 256b encryption/password protection.

AmeriCall

1502 Tacoma Ave S
Tacoma, WA 98402, USA
www.americall.com

Contact: Scott Hager, president/GM, at 800-809-8835 or shager@americall.com
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Help desk, order-taking, dispatching, event management

AmeriCall is a full service call center, offering inbound and outbound service for medical and professional clients, 24/7. They are Spanish/English bilingual, HIPAA-compliant, and PCI-certified.

Children’s Health Network Telephone Nurse Triage Services

910 E 26th St Ste 330
Minneapolis, MN 55404, USA
www.childrenshealthnetwork.org

Contact: Jan Jachimowicz, director of communications and business development, at 612-813-7435 or jan.jachimowicz@childrensmn.org
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Disease management, hospital services, medical phone surveys, program registration, and fulfillment programs

Experienced primary and specialty care medical representatives and nurses are trained to provide a full range of medical advice and care over the phone.

Cosmopolitan Medical Communications

5665 W Beverly Ln
Glendale, AZ 85306, USA
www.cosmomed.com

Contact: Michelle Weiss, vice president, at 800-900-0101 or michelle@cosmomed.com
Healthcare Services: Medical Answering Service, Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Insurance verification, drug trials, fundraising, automated appointment reminders and lab results, daytime overflow, Spanish translation, and interpretation services

US-based, 24/7 bilingual (English and Spanish) call center providing daytime outsourcing, overflow, and after-hours answering service

Fonemed LLC

3 Lincoln Dr Ste A
Ventura, CA 93001, USA
www.fonemed.com

Contact: 800-366-3633 or 805-667-8205
Healthcare Services: Telephone Triage
Other Healthcare Services: Population health management, disease management, occupational exposure hotline, remote patient monitoring, care transition, and software for telephone triage and disease management.

Fonemed is URAC-accredited and provides individuals with around-the-clock, telephone and Web-based access to medical advice, information, products and services.

Medical Communications USA

3820 N 3rd St
Phoenix, AZ 85012, USA
www.answer1.com

Contact: Terri Paffile at 800-288-2140 or terri@answer1.com
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder
Other Healthcare Services: Customer help desk, appointment scheduling, secure text messaging, secure email messaging

Serving the medical community using today’s technology.

Sacred Heart – HealthCall

421 Chew St
Allentown, PA 18102, USA
www.shh.org

Contact: Kathleen Seitzinger, director of HealthCall and telecommunications, at 610-776-5470 or kseitzin@shh.org
Healthcare Services: Medical Answering Service, Telephone Triage

We can customize a phone answering protocol that fits the needs of your patients, your practice, and your life. You can rest assured knowing that your patients are receiving high quality, accurate medical care advice from HealthCall’s specially trained registered nurses. HealthCall handles phone calls during and after office hours by registered nurses, specially trained in triage services, 24/7, including holidays.

Callzilla

3100 SW 145th Ave Ste 410
Miramar, FL 33027, USA
www.callzilla.net

Contact: Neal Topf, president, at 855-255-9552 or 786-664-9700 or info@callzilla.net
Services: Inbound, Outbound, Email, Text Chat
Language: Spanish
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Spanish and Hispanic specialists, allowing for effective communication with Spanish-speaking patients and customers.

ProCom, Inc

28838 US Hwy 69 East
Lamoni, IA  50140
www.procom-inc.com

Contact: Shylea Kerns, account manager, at 800-433-9893 or shylea@procom-inc.com
Services: Inbound, Outbound
Healthcare Services:
Appointment-Setting and Reminder
Other Services: Inbound customer service and sales, seminar scheduling, and fundraising

Providing inbound and outbound customer service for health insurance companies since 1989. Accredited by the BBB with an A+ rating.

TrialCard

6501 Weston Pkwy
Cary, NC 27513, USA
www.trialcard.com

Contact: Don McCormick, director, customer experience management, at 919-415-3181 or dmccormick@trialcard.com
Healthcare Services: Telephone Triage, Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Detailing, help desk, medical information, adverse event handling

BPO services include full-service, 24/7 customer contact center, IVR, back office data processing, fulfillment, and pharmacy services.

VIP Connections

PO Box 626
Framingham, MA 01702, USA
www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or totalvip@verizon.net
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder
Other Healthcare Services: Automated test result line

HIPAA-compliant secure messaging, along with dispatch service, including Web portal dispatch service.

VoiceShot.com

30150 Telegraph Rd # 380
Bingham Farms, MI 48025, US
www.voiceshot.com

Contact: Dave Carriveau, account specialist, at 800-962-0126 or sales@voiceshot.com
Healthcare Services: Appointment-Setting and Reminder
Other Healthcare Services: Automated reminders and text message confirmation, emergency phone and text notification, text message alerts, IVR voice notification

VoiceShot automated appointment reminders offers Web-based automated phone call and text message confirmation.

Night Nurse Inc

PO Box 5434
Wayland, MA 01778, USA
www.nightnursetriage.com

Contact: Tami Regan, RN director of nursing triage services, at 800-577-4455 or tami@nightnursetriage.com
Healthcare Services: Medical Answering Service, Telephone Triage

Providing uninterrupted triage services since 1999, Night Nurse serves over 1,500 primary care physicians. A corporate affiliate of AAACN (American Academy of Ambulatory Care Nursing) and AAP SOTC (American Academy of Pediatrics Section on Telehealth Care) member, Night Nurse has advanced systems, prompt call responses, and affordable call plans for both small and large subscribers.

Doctors Referral Service LLC

210 W 22nd St Ste 130
Oak Brook, IL 60523, USA
www.drsreferralservice.com

Contact: Jim Honigschmidt, president, at 630-371-1530 or jim@drsreferralservice.com
Healthcare Services: Physician Referral
Other Healthcare Services: Phone and Web class registrations, outbound class reminders, surveys

Real-time reports on all activity via secure Internet, including demographics, class rosters, and call and Web data; bilingual reps (English and Spanish)

Carenet Healthcare Services

11845 IH-10 West Ste 400
San Antonio, TX 78230, USA
carenethealthcare.com

Contact: Business Development or 800-809-7000
Healthcare Services: Telephone Triage, Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Outbound calling, patient/provider communications, population health management, post discharge follow-up, remote patient monitoring, secure email, telenursing, consulting, telehealth, health-risk assessments, and emergency department follow-up calls

Carenet is a national healthcare services company that works closely with its clients to improve the quality and lower the cost of healthcare. Through its personalized care management and member engagement solutions, the company educates, empowers, and motivates more than 25 million people worldwide to make better healthcare decisions. With a business model that combines leading-edge technology with the company’s clinical history and consumer-marketing expertise, Carenet is able to drive positive behavior changes that measurably improve clinical, operational, and financial outcomes.

Solutions include Nurse Advice Line with physician access, telehealth, care navigation, advocacy, decision support, HRA completion assistance, annual provider visit and HEDIS-screening scheduling, medication adherence, post-discharge and readmission management, clinical coaching, and ER follow-up calls.

 

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