Call Center Directory

Find a call center or contact center, provided by Connections Magazine

Are you looking for a Call Center, BPO (Business Process Outsourcing), Contact Center, Teleservice Agency, Outsource Call Center, or Telemarketing Firm?

Regardless of what you call them, these call centers all provide telephone call processing and related services to clients.

MAP Communications Inc

MAP Communications840 Greenbrier Circle
Chesapeake, VA 23320, USA
www.mapcommunications.com

Contact: Karen Oluwabusola, SVP, at 800-955-9888 or kareno@mapcommunications.com
Services: Inbound, Outbound
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Physician Referral, Appointment-Setting and Reminder

MAP Communications is a telephone answering service for hospitals, doctors, and physicians.

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TeamHealth Medical Call Center

TeamHealth1431 Centerpoint Blvd Ste 110
Knoxville, TN 37932, USA
www.thmedicalcallcenter.com

Contact: Karen Brown, RN, at 865-985-7304 or karen_brown@teamhealth.com; Jeanne Griffin at 865-985-7303 or jeanne_griffin@teamhealth.com
Healthcare Services: Telephone Triage
Other Healthcare Services: Nurse telephone triage, nurse advice line, pediatric nurse triage, pediatric asthma line, post-discharge calling, health information, patient follow-up, clinical and non-clinical surveys, Web-based services, physician referral, and class scheduling

TeamHealth Medical Call Center (THMCC) provides post-discharge calls, 24/7/365 nurse triage, health information, physician referral, and class scheduling services for hospitals, physician practices, and health plans nationwide. Accredited by URAC as a health call center, THMCC partners with clients to provide comprehensive medical call center services and the assurance of a quality caller experience. Join them on social media: THMCC on Facebook, THMCC on LinkedIn, and TeamHealth on YouTube.

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Ambs Call Center

Ambs Call Center338 W Franklin St
Jackson, MI 49201, USA
www.ambscallcenter.com

Contact: Aaron Boatin, vice president, at 800-968-1181 or sales@ambscallcenter.com
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Health surveys, post-discharge calls, transfer center service

Ambs Call Center is a 24/7 medically based call center that offers turnkey solutions for medical practices and health systems. Their medical call center and nurse triage service offer a winning combination for any size practice or health system. Additional services include medical answering service, physician referral, customer service surveys, appointment scheduling, class registration, and patient preregistration. Call for a live demonstration.

Quality Contact Solutions, Inc.

808 4th Street
Aurora, NE 68818, USA
www.qualitycontactsolutions.com
Contact: Angela Garfinkel, Owner, at 866-963-2889.
Services: Inbound, Outbound, Email, Text Chat
Vertical Markets: Healthcare, Education, Radio, Energy, Publications
Quality Contact Solutions provides outsourced telemarketing and call center solutions that achieve sales results. They specialize in business to business telemarketing sales.

Ameridial, Inc

Ameridial Healthcare Solutions4535 Strausser St NW
North Canton, OH 44720, USA
www.ameridial.com

Contact: Craig J. Vretas, senior director of healthcare services, at 866-775-4755 or cvretas@ameridial.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Benefit inquiries, eligibility, open-enrollment support, claims processing and adjudication, customer service, and sales support

Ameridial provides call center and outsourcing solutions via inbound-outbound call center services. Their healthcare call center specializations include benefit explanation, claims processing, customer-member service support, pharmaceutical and related research, provider locator services, and sales. Headquartered in North Canton, Ohio, they employ 850 customer service professionals.

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Etech Global Services

1903 Berry Dr
Nacogdoches, TX, USA
www.etechgs.com

Contact: Jim Iyoob, executive vice president, at 936-371-2640 or jim.iyoob@etechgs.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Telecommunications, retail, education, utility, cable

Etech Global Services is a leading provider of customer engagement solutions, committed to continuous improvement, next-generation technology, and empowering people. Etech’s proprietary tools, Etech Monitoring Solutions (EMS) and QEval, are exclusively designed for organizations to improve customer experiences, which identifies and helps in deriving actions to enhance Quality Assurance programs.

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Answer United

Answer United2015 W Crosstown Pkwy
Kalamazoo, MI 49008, USA
www.answerunited.com

Contact: Scott Gignac, president, at 800-937-5900 or sales@answerunited.com
Services: Inbound, Email, Text, Chat
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Answer United has been a leader in the telephone answering and call center industry for over forty years. They provide old-fashioned service through modern technology.

Specialty Answering Service

Specialty Answering Service800 N Henderson Rd Ste 200
King of Prussia, PA 19406, USA
www.specialtyansweringservice.net

Contact: Nicolas D’Alleva, business owner, at 888-532-4794 or ndalleva@specialtyansweringservice.net
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Specialty is a global provider of telephone answering services, including order processing and appointment-setting services, inbound and outbound telemarketing, survey response, and outsourced customer service.

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Call 4 Health

Call 4 Health4720 NW 2nd Ave #D105
Boca Raton, FL 33431, USA
www.call4health.com

Contact: Bryan Weinstein, VP business development, at 561-994-3334 x1550 or bweinstein@call4health.com
Multilingual: English, Spanish
Vertical Markets: Healthcare
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder, Physician Referral
Other Healthcare Services: Post discharge follow-up, transitional care, remote hospital switchboard, seminar and event registration

Call 4 Health offers call center services exclusively to the medical and healthcare industry nationwide. They provide professional and accurate virtual call center services and physician answering service for medical practices and hospitals. In addition to their hospital call center services, they also specialize in nurse triage service, physician referral service, disaster preparedness support, medical answering service, and appointment reminder notification twenty-four hours a day, seven days a week.

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Advantage Answering Plus

3421 Empresa Ste C
San Luis Obispo, CA  93420, USA
www.advantage-plus.com

Contact: 800-549-8282 or hello@advantage-plus.com
Services: Inbound
Multilingual: English, Spanish

Advantage Answering Plus provides live receptionist services and after-hours telephone answering services from its headquarters in San Luis Obispo. Serving the entire United States for over twenty years, their team of friendly and professional receptionists transforms business calls into positive and meaningful experiences. They pride themselves in going beyond a call center to create an environment where their virtual receptionists thrive to better their client’s business.

 

Synergy Solutions Inc

20235 N Cave Creek Rd #104-612
Phoenix, AZ 85024, USA
www.synergysolutionsinc.com

Contact: Lori Fentem at 602-296-1601 or llfentem@callsynergy.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish
Vertical Markets: Retail, E-Commerce, Healthcare, Financial services, Multi-Family Housing, Home Services, Automotive, Technology, Publishing, Legal

Synergy Solutions is SRO accredited and provides a full suite of  customer interaction solutions delivered from a network of  contact centers all in the United States.

Golden Gate BPO Solutions, LLC

2625 Weston Rd
Weston, FL 33331, USA
www.goldengatebpo.com

Contact: Tracy Thompson, managing director, at 954-300-2502 x704 or tthompson@goldengatebpo.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, French, Portuguese
Vertical Markets: Telecommunications, media, banking and financial services, healthcare, consumer products and electronics

Golden Gate BPO is headquartered in Weston, Florida, with contact center locations in the United States, Philippines, Dominican Republic, Belize, Mexico, India, Sri Lanka, United Kingdom, and Ireland. Golden Gate BPO also provides various consulting services spanning business and operational improvement and restructurings, financial analysis and planning, technology procurement and implementation, and sales, marketing, and brand enhancement.

Solix, Inc

30 Lanidex Plaza W
Parsippany, NJ  07054, USA
www.solixinc.com

Contact: James McCarthy, vice president of sales, at 800-200-0818 or james.mccarthy@solixinc.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, Chinese, French, Korean
Vertical Markets: telecommunications, government, utilities, healthcare, disaster relief

Solix Connect is a US-based contact center provider that offers live agent or IVR communications, customer engagement solutions, marketing intelligence and performance reporting.

XO Communications

13865 Sunrise Valley Dr
Herndon, VA 20171, USA
www.xo.com/unified-communications/contact-center/interactive-voice-response/
Contact: Andrew Crowley, web marketing programs manager, at 800-421-3887 or info@xo.com.
Services: Inbound, Outbound

XO Communications provides top of the line contact center solutions. They specialize in Interactive Voice Response (IVR), hosted PBX, and contact center on demand (CCOD).

Personalized Communications

205 E Center St
Duncanville, TX 75116, USA
www.callcenteragency.com

Contact: Kim Lauer, director of sales, at 800-232-3321 or inquiry@per-com.com
Services: Inbound, Outbound
Multilingual: English, Spanish
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder, Physician Referral

Award-winning 24/7 full-service HIPAA-compliant inbound and outbound call center staffing bilingual (English and Spanish) and Web-connected agents

Invensis

1000 N West St Ste 1200
Wilmington, DE, 19801, USA
www.invensis.net

Contact: Arvind Rongala, business development manager, at 302-261-9036 or arvind.rongala@invensis.net
Services: Inbound, Outbound, Email, Text Chat
Vertical Markets: Telecom, Tourism and Travel, Utilities

Invensis is a 24/7 professional, multi-channel call center outsourcing company serving clients globally since 2000.

TMP Direct

600 International Blvd.
Mt. Olive, NJ, 07828, USA
www.tmpwdirect.com

Contact: Ken Gary, senior vice president, at 877-477-7845 or ken.gary@tmpwdirect.com
Services: Inbound, Outbound, Email, Text Chat
Multilingual: English, Spanish, French
Vertical Markets: Consumer Products, Health and Beauty, E-Commerce, Home Building/Improvement Products, Technology

Providing optimum customer experience services for nearly 30 years. Inbound, outbound, e-commerce support and fulfillment services for leading national brands.

Callzilla

3100 SW 145th Ave Ste 410
Miramar, FL 33027, USA
www.callzilla.net

Contact: Neal Topf, president, at 855-255-9552 or 786-664-9700 or info@callzilla.net
Services: Inbound, Outbound, Email, Text Chat
Language: Spanish
Healthcare Services: Medical Answering Service, Appointment-Setting and Reminder

Spanish and Hispanic specialists, allowing for effective communication with Spanish-speaking patients and customers.

ProCom, Inc

28838 US Hwy 69 East
Lamoni, IA  50140
www.procom-inc.com

Contact: Shylea Kerns, account manager, at 800-433-9893 or shylea@procom-inc.com
Services: Inbound, Outbound
Healthcare Services:
Appointment-Setting and Reminder
Other Services: Inbound customer service and sales, seminar scheduling, and fundraising

Providing inbound and outbound customer service for health insurance companies since 1989. Accredited by the BBB with an A+ rating.

VIP Connections

PO Box 626
Framingham, MA 01702, USA
www.viponcall.com

Contact: Bill or John Campbell at 866-270-1030 or totalvip@verizon.net
Healthcare Services: Medical Answering Service, Telephone Triage, Appointment-Setting and Reminder
Other Healthcare Services: Automated test result line

HIPAA-compliant secure messaging, along with dispatch service, including Web portal dispatch service.

Outreach Communications

2801 Glenda
Ft Worth, TX 76117, USA
www.outreachcom.com

Contact: B. Darrell Alsup, president, at 817-288-7272 or dalsup@outreachcom.com
Services: Inbound, Outbound, Email, Text Chat
Vertical Markets: Cable, utility

300 seat inbound/outbound customer care center with experience in sales, collections, and CRM; all calls done from Ft Worth office.

Telus International Europe

European Trade Center – Building B
115 K Tsarigradsko Chaussee
Sofia, 1784, Bulgaria
telusinternational-europe.com

Contact: Xavier Marcenac, executive director, at 00359-898-952800 or
xavier.marcenac@telusinternational.com
Services: Inbound, Outbound, Email
Multilingual: German, French, English, Italian, Spanish, Russian
Vertical Markets: E-commerce, travel, leisure, software, telecommunications

1700 seats in Eastern Europe (Bulgaria and Romania) from four sites; multilingual customer care (30 languages), technical support, social media support, risk management services.

Answering Service

2600 N Central Ave, Ste 904
Phoenix, AZ 85004, USA
www.answeringservice.com

Contact: Lisa Dame, business development manager/sales, at 866-672-6555 or lisa@answeringservice.com

ReceptionHQ LLC provides virtual reception and call answering services to clients ranging from sole traders and professionals to small business owners, government departments, not-for-profit organizations, and corporate entities across a vast array of industries. ReceptionHQ LLC was established in the United States in 2006, Australia in 2003, and the United Kingdom in 2010.

Carenet Healthcare Services

11845 IH-10 West Ste 400
San Antonio, TX 78230, USA
carenethealthcare.com

Contact: Business Development or 800-809-7000
Healthcare Services: Telephone Triage, Physician Referral, Appointment-Setting and Reminder
Other Healthcare Services: Outbound calling, patient/provider communications, population health management, post discharge follow-up, remote patient monitoring, secure email, telenursing, consulting, telehealth, health-risk assessments, and emergency department follow-up calls

Carenet is a national healthcare services company that works closely with its clients to improve the quality and lower the cost of healthcare. Through its personalized care management and member engagement solutions, the company educates, empowers, and motivates more than 25 million people worldwide to make better healthcare decisions. With a business model that combines leading-edge technology with the company’s clinical history and consumer-marketing expertise, Carenet is able to drive positive behavior changes that measurably improve clinical, operational, and financial outcomes.

Solutions include Nurse Advice Line with physician access, telehealth, care navigation, advocacy, decision support, HRA completion assistance, annual provider visit and HEDIS-screening scheduling, medication adherence, post-discharge and readmission management, clinical coaching, and ER follow-up calls.

 

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